Meir Miyara, VCP, Systems Administrator
* Addison, Texas, USA *
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
* Cell: (214) 725-7363 *
|
|
Summary:
-
VMware Certified Professional (VCP 5).
VMware Certified Professional (VCP 4.1).
-
Microsoft Certified Professional (MCP).
Microsoft Certified Professional (MCITS).
Microsoft Certified Professional (MCITP 3/5 certification completed).
-
VMware Vsphere 4 administration utilizing HA, DRS, vMotion, P2V/V2V, resource pools, and performance tuning by proper allocation of VM resources.
-
Experience installing, configuring, and troubleshooting ESX/i 4.x hosts.
-
Strong experience in networking technologies and client principles.
-
Project coordination skills and experience.
-
Working knowledge of Internet Information System, Active Directory and Terminal Services.
-
Highly competent with installation, configuration, and troubleshooting of Microsoft Server platforms.
Specialties
VMware, System Administration, and Cloud Computing.
|
|
Maintaining Global IT Infrastructure
- Over 7 years of experience in IT.
- Ability to identify problems and come up with a solution in various ways that will benefit all.
- Social skills - Ability to work with groups in different sites internationally.
Customer service and support
- Adapt to variant customer needs.
- Experience in providing support and answer customer expectations.
- provide constant customer and follow-up.
Procedures and policies
- Follow management procedures and contribute when needed.
- understand basic SOX requirements and ability to adapt.
Leadership development and management
- Self - Sufficient.
- Manage priorities.
- Think Globally and provide new refreshing ideas.
- innovated.
|
Experience:
|
| 01/2011 - Present |
|
Irving, TX |
|
Tier II Cloud engineer. (Promoted from Tier I)
VMware, ESX. Managed hosting, Cloud.
Tier II Escalation Engineer, the primary contact for all escalated virtualization issues. Responsible for troubleshooting resource commitment, performance analysis and tuning, and various networking and storage issues in a large scale virtualized production environment. Responsible for engaging resources from our Shared Systems, Hosted Area Network, and OSS Application groups. With a focus on customer service.
Responsibilities:
- Act as a mentor to Tier I personnel.
- Create and/or edit Virtualization training material for multiple audiences.
- Create and/or edit Knowledge Base articles dealing with virtualized environments.
- Owns customer relationship during escalation activities.
- Identifies repeated requests and implements preventative measures to reduce future occurrences.
- Writes revisions to documentation to improve usefulness and effectiveness.
- Improves software by notifying programmers of problems and making recommendations.
- Ticket audit scores average within current target ranges.
- Customer Satisfaction; ticket management metrics, adherence to policy.
|
|
|
|
| 01/2011 - 06/2011 |
|
Irving, TX |
|
Tier I Cloud support engineer.
VMware, ESX. Managed hosting, Cloud.
Responsibilities:
- troubleshoot, resolve, and document customer inquiries around web portal functionality and more.
- VM (Virtual Machine) security, and network connectivity.
- Manage ESXi servers, VMware servers and workstations.
- VMware ESX, Windows, Linux, Mac, SSL, vSphere, DNS, LAN to LAN (l2l), site-to-site, VPN, networks and networking, firewalls, virtual servers and virtualization.
- Documenting project and write support manuals.
- Provide with an exact pinpoint on the problem with a how to solution.
|
|
|
|
| 10/2008 - 01/2011 |
 Retalix LTD. USA
|
Plano, TX |
|
Retalix (NASDAQ: RTLX) is a global provider of integrated software solutions for the food, fuel, and consumer goods retail and distribution industries.
Relocated to the US offices from the corporate headquarters in Israel.
Support Analyst/QA (relocated from Israel)
Networking, Support and Database SQL maintenance. All regions.
Responsibilities:
- Managing and supporting business critical Microsoft systems such as: SQL Enterprise manager, Terminal Servers, and more.
- Supporting customer’s Data Files transfer Protocols.
- Manage ESXi servers, VMware servers and workstations.
- Tier III support for ongoing operations.
- Documenting project and write support manuals.
- SQL queries and DB management.
- Locating transactions in the SQL DB and SQL working with SQL Stored procedures.
- Develop in SQL environment.
- Investigating\Analyzing and QA for SQL procedures , Query and procedures.
- Provide with an exact pinpoint on the problem with a how to solution.
- 24/7 “On Call” support including nights, holidays and weekends.
|
|
|
|
| 6/2006 – 10/2008 |
 Retalix LTD. Israel
|
Ra'anana, Israel |
|
Helpdesk Technician support
Team member for the company headquarters IT Helpdesk
Responsibilities:
- Manage, design and build the organization computing infrastructure.
- Developing and improved deployment systems.
- Provide technical solution for over 1300 corporate employees.
- Full ownership of the company server room.
- Prioritizing calls and tickets.
- Training helpdesk staff.
- AD management.
- Administration over the company BES server.
|
|
|
|
|
11/2005 – 6/2006
|
 DSNR LTD. Israel
|
Ra’anana, Israel |
|
DSNR International support call center
Team leader for customer support department.
Responsibilities:
- Managing shifts including 10-20 employees each shift.
- Training and instructing users.
- Prioritizing calls and tickets.
- Training staff.
- Provide second level support to the representatives.
|
|
|
|
| 11/2005 - 11/2004 |
 BHMB transcribing company
|
Tel Aviv, Israel |
|
Computers and Networks specialist
Responsibilities:
- Troubleshooting PC`s, Laptops, Printers, Scanners, HID devices, Servers, PDA`s and etc.
- Providing turnkey projects for a small business.
- Networking Deployment and troubleshooting.
- Installation and deployment.
- Backups and Restore.
- Remote/Phone Support.
|
|
|
|
| 11/2004 – 1/2004 |
 Nachshon Special Forces. (Name & location is classified)
|
Israel |
|
Israel correctional facilities Special Forces unit
Unit Member high security clearance position.
Responsibilities:
- Team member porting individuals considered as terrorists.
- Pinpoint solution and execution of highly classified actions for the ministry of interior defence.
|
|
|
|
| 3/2003 – 3/2000 |
 IDF - Israeli Defense Forces
|
Israel |
|
Combat / Medical combat soldier
Responsibilities:
Three years of service as a combat soldier with certification as a combat medic Various combat operations.
- Member of a large squad.
- Combat medical training and treatment for over 100 soldiers.
|
Education/Certifications:
|
| 2009 - Concurrent |
 Collin County Community College
AS – Computer Science
|
Plano, TX |
| 2010, 2012 |
 VCP
VsPhere Client 4.0 VCP 4.1, VCP 5 Certified |
Dallas, TX |
| 2007. 2010, 2011 |
 MCP , MCITS , MCITP
Microsoft Certified Professional
|
Hertzeliya, Israel |
| 2006 |
 Jhon Bryce IT Institute
Microsoft System Administrator |
Hertzeliya, Israel |
| 1999 - 1996 |
"Eldad" High School
Full High-School diploma
|
Netanya, Israel |
Skills:
|
|
Skills Matrix
Technology Years of experience
Windows workstations ( win3.1 – win 7) 7+
Active directory 2
Exchange (2003-2007) 1
VMware (workstation) 7
VMware ESX/i 3
Networking (switching & routing) 2
Server Room Management 2
Blackberry Server (BES) and devices 2
SQL (2000 - 2005) 2
|
Personal:
|
Languages: Fluent in English & Hebrew.
Interests: Inline Skating, Music Producing and writing, Networking.
Work Authorization: I am a green card holder and allowed to work for any US employer. |
